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Are you ready to advance your IT career? We have an exciting opening for an IT First Line Support Engineer at our consulting firm, located in the heart of Brussels, near a convenient train station.

What Sets This Position Apart?

Diverse Responsibilities: In your first project, you'll have the opportunity to expand your skills by taking on some 2nd line support tasks, providing you with a well-rounded IT experience.

Career Growth: We're not just offering a job; we're invested in your future. As a part of our team, you'll receive comprehensive training and opportunities to earn valuable certifications, setting the stage for your progression into system engineering. You will be given the opportunity to pass certifications so as to skill yourself up to a system engineering role in the future.

Multilingual Opportunity: This role requires fluency in both Dutch and French, allowing you to sharpen your language skills and work with a diverse range of clients.

Team leadership:

• Define objectives, roles, and priorities for the IT Operations team.
• Remove operational blockers and support decision-making.
• Conduct regular one-to-one meetings, performance reviews, and development planning.
• Foster a culture of accountability, learning, and high-quality problem solving.
• Balance operational workload with project commitments.

Operational management:

• Oversee reliable delivery of internal IT services across multiple offices.
• Implement and monitor KPIs, SLAs, and performance metrics.
• Develop and maintain the IT Operations roadmap.
• Strengthen or redesign ITIL processes including incident, change, and knowledge management.
• Maintain clear documentation and operational procedures.

Technical oversight:

• Define and evolve IT Operations services and architecture.
• Ensure systems remain secure, resilient, and up to date.
• Support continuity planning, including backup and disaster recovery.
• Remain informed on emerging technologies and propose improvements.
• Perform limited hands-on technical support when on-site presence in Brussels is required.

Stakeholder and vendor management:

• Align IT operations with business priorities through close stakeholder engagement.
• Communicate progress, risks, and timelines to leadership.
• Manage vendors, evaluate solutions, and negotiate agreements.
• Ensure adherence to internal security standards and external requirements.

 

 

• Gérer les incidents (niveaux 1 et 2) et escalader les problèmes complexes si nécessaire.

• Maintenir une documentation technique à jour.

• Participer à plusieurs projets IT à l’échelle du groupe.

• Assurer l’intégrité des données, la gestion des sauvegardes et des accès.

• Surveiller et analyser les performances des systèmes.

• Gérer les droits d’accès et diagnostiquer les dysfonctionnements.

• Coordonner avec des experts externes pour la résolution d’incidents.

• Automatiser et rationaliser les tâches récurrentes.

• Maintenir un inventaire IT à jour.

• Superviser l’onboarding et le renouvellement des équipements informatiques des collaborateurs.

• Translate market trends and shifting customer expectations into concrete strategic roadmaps tailored to the company. These may include production capacity expansions, entry into new markets, mergers & acquisitions, and more.

• Work closely with cross-functional teams (e.g., Sales to capture customer needs, Business Developers to implement validated strategies, Finance/Technical teams to evaluate required investments).

• Promote clear and pragmatic strategic thinking that simplifies complexity and drives initiatives forward efficiently. You will present your recommendations to senior management and secure their endorsement.

• Conduct structured competitive monitoring: track market moves from competitors (new market entries, plant expansions, capacity increases, etc.) and derive actionable insights.

In order to reinforce their consultant teams, my client (internal role) is looking for a medior/senior Java Developer with strong interest in Banking sector who will:

• think out a conceptual & functional analysis that brings the client’s requirements in line with the end user’s needs
• take part in the technical analysis and development phase
• integrate the various software components in the Client’s IT environment
• participate in technical projects (JAVA, SQL,…)
• be part of a the company team working in closed collaboration

 

Jouw rol zit op de raaklijn tussen operaties en systemen. Je fungeert als een belangrijk knooppunt in het verbeteren van processen en systemen door analyse, inzichtelijk maken van data en constante verbetering van de systemen.

Jouw doel is een systeem-landschap dat processen en gebruikers ondersteunt, en dat onze data wordt omgezet in inzichten die de operaties verbeteren

• Je bent het aanspreekpunt van de organisatie voor onze operationele systemen
• Jij bouwt kennis omtrent onze systemen en processen op en wordt op termijn de functionele spil van onze organisatie
• Je bent het aanspreekpunt voor onze klanten en partners inzake EDI-verkeer en rapportering
• Je beheert en coördineert (tussen de gebruikers en de IT-afdeling) de veranderingen die aan het systeem dienen te gebeuren
• Je werkt samen met de organisatie grote veranderingstrajecten uit, eventueel in samenwerking met een project manager
• Je ontwerpt dashboards en tracking tools (oa. PowerBI) om processen en systemen op te volgen
• Door middel van data-analyse zoek je naar verbeteringen in de bestaande goederenstromen en ondersteun je de implementatie van nieuwe goederenstromen
• Je verzorgt analyse van data met het oog op het samenstellen van belangrijke rapporteringen en het opstellen van Key Performance Indicators
• Je ondersteunt de organisatie in hun vragen naar gerichte data en inzichten
• Je staat in voor de parametrisatie van de operationele systemen zodat ze maximaal tot hun recht komen

We are seeking a Senior Software Engineer (Java / Spring Boot) to strengthen their development team and contribute to the architecture and evolution of mission-critical backend services. As a senior team member, you will contribute to shaping the technical foundation of Europe’s digital future.

Key Responsibilities:
• Design the backend architecture and define how components such as user interfaces, internal tools, and external applications interact with the backend, with a focus on reliability, resilience, and recovery.
• Build services following microservices architecture principles and align with the Twelve-Factor App methodology for scalable, maintainable applications.
• Develop, optimize and maintain high-quality backend systems using Java, Spring Boot, and modern development practices.
• Contribute to solution architecture, applying patterns such as event-driven design, Saga, CQRS, and domain-driven design.
• Design secure, scalable APIs and support data model evolution.
• Model and manage data using relational databases, especially PostgreSQL, ensuring consistency, performance, and maintainability of the persistence layer.
• Actively participate in Agile ceremonies such as planning, estimation, reviews, and retrospectives.
• Lead technical design discussions and promote clean code, test-driven development, and automation.
• Contribute to system modeling activities using appropriate standards (e.g. UML, ArchiMate) to describe services, integrations, and data flows.
• Collaborate with product owners, business analysts, the service delivery manager, and the enterprise architect for planning activities and refining functional and non-functional requirements.
• Work closely with DevOps and Security teams to ensure compliance with best practices and relevant regulations (e.g. NIS2, GDPR).
• Provide mentorship to the team and share architectural and engineering expertise.
• Continuously develop technical skills through training, reading, knowledge sharing, and staying informed about emerging technologies.

Rattaché(e) à l’équipe technique, vous jouerez un rôle clé dans la gestion et la résolution des demandes IT des clients, tout en assurant l’installation et le déploiement des solutions sur site. Vous interviendrez aussi bien à distance que chez le client, en veillant au respect des procédures internes, des bonnes pratiques ITIL et des standards de qualité.

Responsabilités principales: 

•    Être le premier point de contact pour coordonner la résolution des incidents signalés par les utilisateurs finaux.
•    Gérer les incidents IT (incident management) et répondre aux demandes IT (request management).
•    Fournir une assistance technique de qualité et maintenir un lien optimal avec les utilisateurs.
•    Assurer la maintenance, le support et le troubleshooting : PC, laptops, serveurs, imprimantes, VoIP, Wi-Fi, MDM, infrastructure réseau, etc.
•    Installer et configurer les systèmes IT des clients.
•    Réaliser des déploiements de masse selon les standards établis.
•    Diagnostiquer et résoudre les dysfonctionnements matériels, logiciels et réseaux.
•    Fournir un support technique sur site ou via des outils de gestion à distance.
•    Proposer et mettre en œuvre des solutions techniques adaptées aux besoins des utilisateurs.
•    Faciliter l’onboarding IT des nouveaux collaborateurs.
•    Maintenir de bonnes relations avec les utilisateurs finaux.
•    Documenter précisément toutes les actions dans les tickets (incidents, tâches, demandes) et faire signer les interventions sur site par le client.

 

Ben jij gepassioneerd door technologische innovatie en wil je graag impact maken binnen een complexe logistieke omgeving? Wij zoeken een ervaren Functioneel analist die bruggen slaat tussen business en IT. In deze rol ben je verantwoordelijk voor het ontwerp van toekomstgerichte IT-oplossingen binnen een internationale supply chain context.

Verantwoordelijkheden

• Je analyseert businessnoden en vertaalt deze naar efficiënte, schaalbare en duurzame IT-architecturen.
• Je werkt nauw samen met zowel interne als externe stakeholders, waaronder operationele teams, projectmanagers en ontwikkelaars.
• Je bewaakt de consistentie van oplossingen binnen de bredere IT-architectuur en zorgt voor documentatie, richtlijnen en standaarden.
• Je neemt de lead in architectuurkeuzes bij digitaliserings- en innovatieprojecten.
• Je volgt technologische evoluties op en adviseert het management over strategische IT-beslissingen.