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19/12/2025

Manager IT Support Team - International Context - Sustainability Sector

Team leadership:

  • Define objectives, roles, and priorities for the IT Operations team.
  • Remove operational blockers and support decision-making.
  • Conduct regular one-to-one meetings, performance reviews, and development planning.
  • Foster a culture of accountability, learning, and high-quality problem solving.
  • Balance operational workload with project commitments.

Operational management:

  • Oversee reliable delivery of internal IT services across multiple offices.
  • Implement and monitor KPIs, SLAs, and performance metrics.
  • Develop and maintain the IT Operations roadmap.
  • Strengthen or redesign ITIL processes including incident, change, and knowledge management.
  • Maintain clear documentation and operational procedures.

Technical oversight:

  • Define and evolve IT Operations services and architecture.
  • Ensure systems remain secure, resilient, and up to date.
  • Support continuity planning, including backup and disaster recovery.
  • Remain informed on emerging technologies and propose improvements.
  • Perform limited hands-on technical support when on-site presence in Brussels is required.

Stakeholder and vendor management:

  • Align IT operations with business priorities through close stakeholder engagement.
  • Communicate progress, risks, and timelines to leadership.
  • Manage vendors, evaluate solutions, and negotiate agreements.
  • Ensure adherence to internal security standards and external requirements.

 

Permanent
Brussels
Euro 0 Per Month
IT consulting
11/08/2025

Ingénieur IT Support experimenté (Sud-Ouest Bruxelles)

Rattaché(e) à l’équipe technique, vous jouerez un rôle clé dans la gestion et la résolution des demandes IT des clients, tout en assurant l’installation et le déploiement des solutions sur site. Vous interviendrez aussi bien à distance que chez le client, en veillant au respect des procédures internes, des bonnes pratiques ITIL et des standards de qualité.

Responsabilités principales: 

•    Être le premier point de contact pour coordonner la résolution des incidents signalés par les utilisateurs finaux.
•    Gérer les incidents IT (incident management) et répondre aux demandes IT (request management).
•    Fournir une assistance technique de qualité et maintenir un lien optimal avec les utilisateurs.
•    Assurer la maintenance, le support et le troubleshooting : PC, laptops, serveurs, imprimantes, VoIP, Wi-Fi, MDM, infrastructure réseau, etc.
•    Installer et configurer les systèmes IT des clients.
•    Réaliser des déploiements de masse selon les standards établis.
•    Diagnostiquer et résoudre les dysfonctionnements matériels, logiciels et réseaux.
•    Fournir un support technique sur site ou via des outils de gestion à distance.
•    Proposer et mettre en œuvre des solutions techniques adaptées aux besoins des utilisateurs.
•    Faciliter l’onboarding IT des nouveaux collaborateurs.
•    Maintenir de bonnes relations avec les utilisateurs finaux.
•    Documenter précisément toutes les actions dans les tickets (incidents, tâches, demandes) et faire signer les interventions sur site par le client.

 
Permanent
Brussels
Euro 0 Per Month

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